Does Hainan Airlines have online check-in?
No, Hainan Airlines does not offer online check-in.
Can I change/select my seat while checking in?
Yes, you can select your seat while checking in at the airport. You also can reserve your seat online or through the Hainan Airlines call center at 950718 (0086-898-950718 from overseas China) or one of Hainan Airlines' international sales offices.
Please note that check-in is still necessary after you have reserved the seat. Also, Hainan Airlines reserves the right to change a seat assignment if the passenger does not check-in two hours before the flight departure.
How do I check-in for international flights?
Passengers should arrive at the airport before the minimum check-in time. Please bring your valid passport, visas, and other necessary travel documents that you used during the purchase of your ticket. If you purchase your ticket on Hainan Airlines Global Website by credit card, please bring your credit card along with you as well. Be sure to complete all check-in and exit requirements in advance.
How much time should I allot for check-in?
The check-in counter closes 45 minutes before the flight departure time for flights originating in Seattle-Tacoma, Brussels, Budapest, and Berlin-Tegel, and 40 minutes for flights from Moscow-Sheremetyevo. For flights originating from Beijing, Shanghai, and Guangzhou, the minimum check-in time is 45 minutes. The check-in closure time for most other Chinese airports is 30 minutes before the scheduled departure time.
However, to make sure that you have enough time to go through the security, please arrive three hours prior to departure for international flights and 90 minutes for domestic flights.
What type of identification is needed during check-in?
For international flights, passengers will need to show a valid passport, visas, and other travel documents that were used during the purchase of your ticket. Please be sure that these documents are not packed in your checked luggage. If you purchase on Hainan Airlines website by credit card, please bring the credit card.